Aluminess Products Inc. – Delivery and Shipping Policy
We always strive to keep shipping costs to a minimum. We utilize shipping brokers to obtain quotes from long distance carriers for those items that cannot be shipped via Federal Express. The truck companies charge a premium to deliver to a residence, so we encourage our customers to find a business (preferably with a fork lift) to which the items can be delivered. Another option is to have the item delivered to the nearest freight hub and then pick up the item from there. We can help you choose among the options available.
Once the product is paid for in full, we will ship the items and email you with notification of a tracking number for your shipment.
Aluminess will use a freight broker to provide the best possible price for your shipment. If you prefer to use your own carrier please let us know when you order. All shipments are shipped out F.O.B. Origin which is our shop in Santee. Once the freight is picked up by the driver at our shop the ownership of the merchandise transfers to the name on the Invoice.
Please note additional charges for liftgate, limited access, or residential delivery that are not disclosed at the time of shipment will be the responsibility of the customer. Aluminess will charge the card on file for these extra charges if incurred.
We do our very best to package your parts and protect them during shipment, but sometimes freight companies do not handle our products with the same care that we do. Before signing the bill of receipt, you must inspect all packages for any potential damage during transit. Trucking companies will not accept liability if the damage is not noted and signed by the driver before he leaves. He is required to wait until you have made reasonable inspection of the packaging and product. Photos of damaged packaging or product are very helpful in making a claim.
If damage did occur during transit, note it on the Bill of Receipt in detail and have the driver sign it. In order to assist you in filing a claim, we need a copy of the Bill of Receipt faxed (619-449-9932) or mailed to Aluminess Products, Inc. (9402 Wheatlands CT. Suite A Santee, CA 92071). Aluminess Products is not responsible for any damage that occurs during transit. If damage does occur Aluminess will help with the claim process, but will not be responsible for repairs or replacement parts. The receiver can use the funds from honored claims to replace or repair the product.
Not all products qualify for free shipping. Free shipping only applies to destinations in the contiguous 48 states. Rural or island communities may also be subject to shipping costs. Call or e-mail for more information about our free shipping policy.
