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Terms & Conditions – Giveaway

Aluminess Products Inc. Cyclone Giveaway Terms & Conditions

Official Rules

NO PURCHASE NECESSARY TO ENTER OR WIN.  A PURCHASE DOES NOT INCREASE THE CHANCES OF WINNING. INTERNET ACCESS IS REQUIRED TO ENTER.  Void in AK, HI and where prohibited or restricted by law.

All Entries and participation in this Promotion shall be governed by these Official Rules available at https://www.aluminess.com/help/terms-conditions-giveaway/ (the “website” and its affiliated company websites).

DISPUTE RESOLUTION NOTICE: BY ENTERING, YOU AGREE THAT DISPUTES BETWEEN YOU AND ANY PROMOTION ENTITY WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. See Disputes/Arbitration provision.

ELIGIBILITY: The Aluminess 2023 Cyclone Giveaway (“Promotion”) is offered and open only to legal residents of the 50 United States & D.C. (“U.S.”), who are 18 years of age or older or have reached the legal age of majority in their state of legal residence (eligible “entrants”). Employees, officers and directors of BESTOP, Inc. or its affiliates (“Sponsor”), their respective wholesale customers, distributors and/or retailers of their products, and those individuals and entities involved in the execution, preparation of materials and/or administration of this Promotion (collectively referred to herein as the “Promotion Entities”), and their immediate family members (spouse, siblings, children, partners and parents including foster and step-relations) and those living in the same household as such individuals (whether or not related) are not eligible to enter or win.

PROMOTION PERIOD: The Promotion begins on or about 12:00 am Pacific Standard Time (“PST”) on or about November 18th, 202, and ends 11:59 pm PST on December 31tht, 2023 (“Promotion Period”). All time referenced herein is Mountain Time. Sponsor’s respective servers’ time-keeping devices shall be the official time keeping devices for the Promotion. ENTRANTS ARE SOLELY RESPONSIBLE FOR DETERMINING THE CORRESPONDING TIME ZONE IN THEIR RESPECTIVE JURISDICTIONS; PROMOTION ENTITIES DISCLAIM ALL LIABILITY AND RESPONSIBILITY RELATING THERETO. The Promotion or any element thereof may (by posting notice on the Sponsor’s Promotion Website) be cancelled, modified or terminated based on the exigencies of the circumstances.

AGREEMENT BY ENTRANT: All entries, entrants and participation in this Promotion shall be governed by these Official Rules. By participating in the Promotion, each entrant fully and unconditionally agrees to be bound to these Official Rules, and any additional instructions, terms and conditions specific to the Promotion communicated by Sponsor. Entrants further agree to be bound to the interpretations and decisions of the Sponsor (including their authorized representatives), which are final and binding in all matters pertaining to the Promotion.

PRIVACY: By entering this Promotion, each Entrant expressly consents to the Sponsor, Promotion Entities and their authorized representatives collecting, storing, sharing and using the personal information submitted with Entry for the purpose of administering the Promotion, prize award and fulfillment, and in accordance with these Official Rules and the aforementioned Privacy Policies.

HOW TO ENTER:  During the Promotion Period, visit the aforementioned Sponsor’s Website, follow the instructions to complete in full the official entry form and agree to be bound to these Official Rules and press submit (“entry”). Once submitted, entry cannot be modified, deleted or cancelled. Entries become the property of Sponsor and will not be returned. Limit one (1) entry per person/household.

Sponsor has the right to verify entrants’ eligibility and compliance with these Official Rules, and on the basis of its investigation, to disqualify any entrant/entry at any time during or after the Promotion Period (and require immediate prize return if applicable). Without limiting the foregoing, Sponsor shall have the right at any time, where necessary, to undertake all action including, but not limited to, disqualification, prize forfeiture and/or immediate prize return (from a previously confirmed winner, if applicable) and/or require further information as is reasonable to protect themselves, or any of the Promotion Entities against fraudulent or invalid claims, potential public scandal, ridicule, or disrepute in awarding the prize to any entrant or winner. Incomplete, invalid, unsuitable, ineligible, or otherwise non-compliant entries (as determined in Sponsor’s absolute discretion) will not be eligible. If, upon review, Sponsor (or authorized representatives) are unable to determine that an entry is compliant, or reasonably suspects that it is not compliant in whole or in part, the entry as a whole (and entrant) may be disqualified.  Proof that you uploaded an entry does not constitute proof or evidence that it was received within the Promotion Period or eligible for the Promotion. Entries submitted via any other entry method/portal than stated herein will not be accepted.

Entrants may not enter through a sweepstakes club (or similar method), with multiple or false identities, IP, e-mail and/or street addresses, nor shall entrants use any bot, robotic, or other device or artifice to enter or participate. Any entrant who is suspected of cheating, using fraudulent means, unauthorized entry methods, attempting to participate multiple times or engaging in or benefitting, directly or indirectly, from artifice of any other kind will be disqualified. In the event of a dispute as to the identity of an online entrant, the authorized account holder of the email address used in connection with the entry will be deemed to be the entrant. Potential winner may be required to show proof of being the authorized account holder. The “authorized account holder” is the natural person assigned to an email address by an Internet service provider, online service provider, or other organization responsible for assigning email addresses for the domain associated with the submitted email address.

Promotion Entities assume no responsibility for: lost, late, delayed, incomplete, inaccurate, stolen, misdirected (including into spam/junk folders), ineligible or illegible entries, or promotion related communications (in whole or in part); computer/server, telephone, network, electronic, digital, wireless or Internet hardware or software malfunctions, failures, connection problems, or unavailability; garbled, corrupt, or jumbled transmissions; browser incompatibility; service provider, Internet, Website, user, net inaccessibility or unavailability; congestion; technical errors; unauthorized human intervention; human errors; cancellation, delay, postponement or any other situation affecting the delivery of the prize for whatever reason; or the delayed, incorrect or inaccurate capture of entry or other information, nor for the failure to capture any such information. In the event any theft, loss, damage, destruction, accident, inquiry, investigation, mishap, delivery, transfer of title problems, or any other event or situation, similar or dissimilar, affects the ability of the vehicle or any element thereof to be awarded as the prize, the vehicle will not be awarded and the prize is forfeited.

YOUR USE OF A MOBILE DEVICE: If you are participating in the Promotion via a mobile device, message and data rates may apply.  Please consult your wireless service provider regarding its pricing plans.  Participation may not be available on all mobile devices, as not all mobile devices or cellular telephone providers have the capabilities or carry the service necessary to participate in the stated methods of Entry. Consent is not a condition of purchase.

SOCIAL NETWORK DISCLAIMERThe Promotion may be promoted on a variety of social media networks. This promotion is in no way sponsored, endorsed or administered by, or associated with any social media platform. You understand that you are providing your information to the Sponsor and not to any social media channel. Any use by entrant of such social media channel must be in compliance with its respective promotion and community guidelines.

DRAWING/ODDS: Eligible entries received by Sponsor will be combined by an authorized neutral representative (selected by Sponsor) who will then conduct a random drawing to select one (1) potential grand prize winner from among all combined eligible entries received during the Promotion Period. It is anticipated that the drawing will be held on or about 3-4 weeks after the end of the Promotion Period. The odds of winning depend on the number of eligible entries received during the Promotion Period.

PRIZE ACCEPTANCE CONDITIONS: Potential prize winner will be notified by email or telephone (in Sponsor’s discretion) and will be required to complete, sign, have witnessed and return a Declaration of Eligibility, Liability, and where lawful, Publicity Release within seven (7) days of notification, or else prize will be forfeited and an alternate potential winner selected from remaining eligible entries. If potential winner is unable for any reason to accept the prize in its entirety, refuses the prize, fails to provide or satisfy required documentation or follow instructions within the time specified by Sponsor, or is otherwise non-compliant, or found to be ineligible, they will forfeit the prize and an alternate potential winner may be randomly selected in Sponsor’s discretion. Two additional attempts to notify an alternate potential winner will be made; thereafter, the prize will be forfeited. Promotion Entities shall have no liability for any prize or prize notifications that are un-awarded, unclaimed, returned, unresponsive, untimely, misdirected (including into spam/junk folders) or otherwise undeliverable will be forfeited and will not be re-awarded. There will not be a second-chance drawing. If winner is later found to have been ineligible, noncompliant, or is suspected of having engaged in artifice of any kind to be designated a winner, prize must be immediately returned.

Winner may be required to execute additional releases or other documents at the request of Sponsor or any other third party. To be eligible, winner must physically reside in the U.S. (as defined herein). Winner is solely responsible, as applicable, for all taxes associated with the prize. Once prize is awarded, Sponsor will not be responsible for any further payments, responsibilities or liabilities with respect to the prize, or any element thereof. Prize notification does not confer winner status; prize award is subject to verification of eligibility and compliance with the above requirements, and all other terms in these Rules. Promotion Entities are not responsible for any undelivered calls, messages, e-mails, or any other communications, including but not limited to those that are not received because of any privacy, junk or spam filter settings that may divert any notification, prize or other Promotion related e-mail to a spam or junk folder.

PRIZE/APPROXIMATE RETAIL VALUES (“ARV”): Prize award is subject to verification of eligibility and compliance with these Official Rules and subject to the prerequisites, terms and limitations herein.

Grand Prize (1):  one (1) Cyclone Bike Lift. The Cyclone Bike Lift is subject to the giveaway rules at https://www.aluminess.com/help/terms-conditions-giveaway/. The Cyclone Bike Lift Giveaway is only valid for six (6) months from the date of winning, and this supersedes any conflicting language in the linked Cyclone Bike Lift Giveaway terms. The Cyclone Bike Lift Giveaway must be redeemed on www.bajadesigns.com.com within six (6) months of winning, otherwise you forfeit the prize, and the card is void and of no force or effect.  If you do not use the entire amount of the gift certificate within such twelve (12) month period, the remainder of the balance is forfeit and void. The gift certificate has no cash value, and is not assignable or transferrable

Limit one (1) Prize. Only the number and description of prizes stated in these Official Rules is available to be won in the Promotion and any such prize award is subject to the prerequisites and limitations stated herein. In no event shall Promotion Entities be responsible for awarding more than the stated number of prizes.  Prize must be accepted as a whole or will not be awarded. Prize and any element thereof, including any products or Cyclone Bike Lift Giveaway received as a prize, may not be sold, resold, auctioned, bartered, or placed into any other unauthorized channels of distribution. Any prize pictured in advertising or Promotion materials is for illustrative purposes only and may not be the actual prize awarded. All applicable local, state, and federal taxes, reporting obligations and all expenses not specifically stated as being included herein are solely the responsibility of the grand prize winner. An IRS Form 1099 will be issued in the name of the winner for the actual value of the prize received. Prize may not be substituted, assigned or transferred in whole or in part, but Sponsor reserves the absolute right, at its sole discretion, to substitute a prize, or any element thereof, with a prize of comparable or greater value, unless otherwise stated herein. Any difference between ARV and actual value will not be awarded as cash or otherwise.

PUBLICITY RELEASE: By accepting a prize, winner hereby consents, where lawful, to the use by Sponsors (and their parent and affiliated companies and their authorized representatives) of their name, image, likeness, hometown name, business and biographical information, and voice for publicity, trade, advertising and promotional purposes in all media now known or hereafter developed worldwide, and on the Internet and World Wide Web, without additional compensation, and without the right of review, notification or approval. You may be required to sign a document confirming your consent to this effect.

LIMITATIONS OF LIABILITY/RELEASE: If, for any reason, the Promotion, or any element thereof is not capable of running as planned or by reason of causes which Sponsors deem, in their absolute discretion, could corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion or any part thereof, Sponsors reserve the right at its sole discretion to cancel, terminate, modify or suspend the Promotion, or any element thereof and select the winner(s) (for the applicable prize) from non-suspect eligible entries received prior to the action or as otherwise may be deemed equitable. Persons suspected of tampering with or abusing any aspect of the Promotion or Website, as solely determined by the Sponsors, will be disqualified.  ANY ATTEMPT BY ANY PERSON TO DELIBERATELY DAMAGE ANY WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE PROMOTION IS IN VIOLATION OF CRIMINAL AND CIVIL LAWS, AND SHOULD SUCH AN ATTEMPT BE MADE, SPONSORS RESERVE THE RIGHT TO SEEK REMEDIES AND DAMAGES FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING CRIMINAL PROSECUTION. Sponsors are not responsible for injury or damage to entrants’ or to any other person’s computer or mobile device related to or resulting from participating in this Promotion or downloading materials from or use of the Website.

Promotion Entities shall not be liable to winner or any other person or entity for failure to execute the Promotion, or any part thereof, or supply a prize in whole or in part, by reason of any act of God, any action(s), regulation(s) order(s) or request(s) by any governmental or quasi-governmental entity (whether or not the action(s), regulation(s), order(s) or request(s) prove(s) to be invalid), equipment failure, terrorist acts, earthquake, war, fire, flood, explosion, unusually severe weather, embargo, labor dispute or strike (whether legal or illegal), labor or material shortage, transportation interruption of any kind, work slow-down, civil disturbance, insurrection, riot, epidemic or pandemic or any similar or dissimilar event beyond their reasonable control. BY PARTICIPATING, ENTRANTS AGREE TO THE FULLEST EXTENT PERMITTED BY LAW TO RELEASE, DISCHARGE AND HOLD HARMLESS THE SPONSOR, PROMOTION ENTITIES, THEIR PARENT, AFFILIATES AND SUBSIDIARY COMPANIES, ADVERTISING AND PROMOTION AGENCIES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, INDEPENDENT CONTRACTORS, REPRESENTATIVES AND AGENTS (“RELEASED PARTIES”) FROM AND AGAINST ANY AND ALL ALLEGED AND/OR ACTUAL CLAIMS, ACTIONS, DEMANDS, LOSSES, SETTLEMENTS (WHETHER OR NOT LITAGATION IS COMMENCED), LIABILITIES AND DAMAGES OF ANY KIND WHATSOEVER EXISTING NOW OR ARISING IN THE FUTURE (INCLUDING, WITHOUT LIMITATION, BODILY INJURY, PERSONAL INJURY, DEATH, DISABILITY AND PROPERTY DAMAGE OR LOSS), COSTS AND EXPENSES (INCLUDING, WITHOUT LIMITATION, REASONABLE ATTORNEYS’ FEES, COURT COSTS, SETTLEMENT AND DISBURSEMENTS) DIRECTLY OR INDIRECTLY ARISING IN WHOLE OR IN PART OUT OF THE DELIVERY, ACCEPTANCE, POSSESSION, USE OR MISUSE OF A PRIZE, PARTICIPATION IN ANY PRIZE RELATED ACTIVITIES, ACCESS TO ANY WEBSITES, AND/OR PARTICIPATION IN THIS PROMOTION (OR ANY INABILITY OR FAILURE TO PARTICIPATE), OR ANY ELEMENT THEREOF. To the fullest extent permitted by law, entrants covenant not to sue any released party or cause them to be sued regarding any matter released above; and further covenant not to disaffirm, limit or rescind this release. A waiver by one or more of the Promotion Entities of any term in these Official Rules does not constitute a waiver of any other provision. Any invalid, illegal or unenforceable provision shall be deemed severed from these Official Rules only to the extent of its invalidity, illegality or unenforceability, and these Official Rules shall be construed and enforced as if they did not contain the stricken provision.

IN NO EVENT WILL SPONSORS OR OTHER PROMOTION ENTITIES, THEIR PARENTS, AFFILIATES, SUBSIDIARIES AND RELATED COMPANIES, THEIR ADVERTISING OR PROMOTION AGENCIES AND/OR ALL THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, INDEPENDENT CONTRACTORS, REPRESENTATIVES AND AGENTS, BE RESPONSIBLE OR LIABLE FOR ANY DAMAGES OR LOSSES OF ANY KIND, INCLUDING INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF PARTICIPATION IN THE PROMOTION OR ANY ELEMENT THEREOF.

DISPUTES/ARBITRATION: THIS PROMOTION IS GOVERNED BY THE LAWS OF THE UNITED STATES AND THE STATE OF CALIFORNIA WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. As a condition of participating in this Promotion, entrants agree that any and all disputes that cannot be resolved between the parties and causes of action arising out of or connected with this Promotion shall be resolved individually, without resort to any form of class action, exclusively before a neutral binding one-person arbitration panel located in San Marcos, CA.

WINNERS LIST: For the name of grand prize winner, mail a self-addressed, U.S. postage stamped envelope (postage on the return envelope not required in Vermont) to: Aluminess 2023 Cyclone Giveaway List request, 10943 Wheatlands Ave., Santee, CA  92071, for receipt by December 15th, 2023.  Limit one (1) request per person, or household address.

TRADEMARKS: Aluminess is a registered trademark of Aluminess. The use of any non-Sponsor trademarks, service marks, logos or other marks in connection with this Giveaway or any prize is not meant by Sponsor to imply the endorsement of the respective owner(s) of such marks, or any affiliation of the respective owner(s) of such marks.

SPONSOR:  Aluminess, 10943 Wheatlands Ave., Santee, CA  92071

Limitation of Liability

CYCLONE BIKE LIFT GIVEAWAY ARE PROVIDED ON AN ‘AS IS’ BASIS, AND BESTOP DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE CYCLONE BIKE LIFT GIVEAWAY, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BESTOP AND ITS AFFILIATES DO NOT REPRESENT OR WARRANT THAT YOUR CYCLONE BIKE LIFT GIVEAWAY WILL ALWAYS BE ACCESSIBLE OR ACCEPTED. BESTOP AND ITS AFFILIATES AND ITS VENDORS SHALL NOT BE LIABLE TO ANY PERSON OR ENTITY FOR ANY INDIRECT LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR OTHERWISE), INJURY, CLAIM OR LIABILITY OF ANY KIND OR CHARACTER WHATSOEVER BASED UPON OR RESULTING FROM THE CYCLONE BIKE LIFT GIVEAWAY OR USE OF SUCH CYCLONE BIKE LIFT GIVEAWAY. IN THE EVENT THAT BESTOP OR ITS AFFILIATES ARE FOUND LIABLE TO YOU, YOUR SOLE REMEDY WILL BE TO RECOVER ACTUAL AND DIRECT DAMAGES WHICH SHALL NOT EXCEED THE LAST BALANCE HELD ON YOUR CYCLONE BIKE LIFT GIVEAWAY. CERTAIN PROVISIONS OF THE FOREGOING PARAGRAPH MAY NOT APPLY TO CONSUMERS WITHIN JURISDICTIONS WHERE PROHIBITED BY LAW.

Dispute Resolution & Applicable Law

In the event that our Customer Service team is unable to resolve your concern, any disputes arising out of your purchase or use of the Cyclone Bike Lift Giveaway or these Terms will be resolved entirely through binding confidential arbitration in Denver, Colorado. The arbitration shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

To begin an arbitration proceeding, you may send a letter requesting arbitration and describing your claim to our registered agent: Aluminess, 10943 Wheatlands Ave., Santee, CA  92071.

We each agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, representative or collective action basis. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial or to participate in a class action against the other.

THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN AAA RULES AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR BESTOP WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.

Applicable Law
The law applicable to the interpretation and construction of these Terms shall be the Federal Arbitration Act, applicable federal laws and the laws of the State of California, USA, without regard to principles of conflict of laws, but subject to the Federal Arbitration Act and other federal law relating to the arbitrability of claims. You agree that all matters relating to the Cyclone Bike Lift Giveaway or use of the Cyclone Bike Lift, including all disputes, will be governed by the laws of the United States and by the laws of the State of Colorado.

General Terms
We reserve the right to make changes to these Terms, at any time without notice, from time to time at our sole discretion. All terms and conditions are applicable to the extent permitted by law. If any of these terms and conditions are deemed invalid, void, or for any reason unenforceable, that term and condition shall be deemed severable and will not affect the validity and enforceability of any remaining terms or conditions.Cyclone Bike Lift Giveaway

Refund Policy

Aluminess Products Inc. Refund Policy

We have been in business since 2001 treating our customers with honesty and integrity. Requests for refunds are rare. We always work with our customers to ensure products are fit for their intended use. Products that have been shipped in error or are defective will be returned, repaired or replaced at our expense.

Standard products of current generation vehicles that have been ordered but not shipped or installed can be canceled at no charge. Orders for products of older vehicles that have ongoing sales activity may also be canceled and refunded. For example, 1992 -2012 year Ford E-series Vans have no cancellation charges.

A 10% Credit card fee will be deducted from the refund to cover bank fees. A $250.00 cancellation fee will be deducted from your refund if our engineering team has created a roof rack spec drawing.

Special order and custom products are not returnable for refund. However, we have always worked with our customers who needed to change or return products. We have modified products or found other customers who will purchase their custom products. Chances are good that someone else has a similar need and will gladly take over a custom product. We will do our best to help find that person.

All roof racks are considered special orders. We very rarely make 2 roof racks that are identical. Roof racks are made to each customer’s specifications to fit their intended use. For this reason, roof racks are not refundable unless a new buyer is found. Products that have been shipped or installed may be returned to our facility with prior authorization from customer service.

Products that are not defective can be returned within 15 days of receiving the product. Shipping charges are the responsibility of the customer. Refunds will be based on merchantability. Scratched or damaged product may need to be repaired, stripped and re-powder coated. The cost of restoring the product to an acceptable condition is the customer’s responsibility and will be deducted from the refund.

All shipping costs will be deducted from refunds if a product is returned, including shipping costs incurred by Aluminess on items that ship for free.

Note: Contact customer service for authorization before returning any product. We may have the ability to arrange for pick up and forwarding directly to another customer and save unnecessary freight charges.

Freight is carefully packaged and put on freight trucks in specially designed packaging. If this package arrives damaged it is up to the person receiving the package to start the freight claim process. Follow these steps if you find that your freight has the slightest possibility of being damaged.

  1. The driver is required to wait for you to inspect the entire contents of the package. Have the driver stay while you inspect the package.
  2. Take pictures of the outside packaging to show any rips, tears or signs of abuse.
  3. Do not sign the bill of receipt until the package has been thoroughly inspected and you have determined there is no damage.
  4. If you do find damage take pictures of the damage. Pictures showing the damage to the product behind the damaged packaging are most helpful.
  5. Detail all of the damage on the bill of receipt. The driver is required to sign the bill of receipt verifying that he agrees that there is damage to the product.
  6. Notify Aluminess Products of the damage immediately. Copies of all of the pictures as well as the bill of receipt will be needed before we can help file a freight claim.
  7. Once Aluminess has the supporting documents a representative will contact you with further steps regarding repair, replacement, and the freight claim procedure.

Please be aware that if you do not note any damage to the product on the bill of receipt then you are stating that the product arrived in good condition. Freight claims are almost never honored if there is no damage noted on the bill of receipt.

Following these steps does not guarantee a successful claim. Once a product has been picked up by the freight truck it becomes the end customer’s property. The more detailed you are with damage documentation the better chance you have of a successful claim and reclaiming the cost to fix or replace the product.

If you have not noted the damage on the trucker’s waybill then you have stated it arrived in good condition. The chances of a successful claim are greatly reduced if you have not noted the damage upon arrival.

Delivery and Shipping Policy

Aluminess Products Inc. – Delivery and Shipping Policy

shipping-box

We always strive to keep shipping costs to a minimum. We utilize shipping brokers to obtain quotes from long distance carriers for those items that cannot be shipped via Federal Express. The truck companies charge a premium to deliver to a residence, so we encourage our customers to find a business (preferably with a fork lift) to which the items can be delivered. Another option is to have the item delivered to the nearest freight hub and then pick up the item from there. We can help you choose among the options available.

Once the product is paid for in full, we will ship the items and email you with notification of a tracking number for your shipment.

Aluminess will use a freight broker to provide the best possible price for your shipment. If you prefer to use your own carrier please let us know when you order. All shipments are shipped out F.O.B. Origin which is our shop in Santee. Once the freight is picked up by the driver at our shop the ownership of the merchandise transfers to the name on the Invoice.

Please note additional charges for liftgate, limited access, or residential delivery that are not disclosed at the time of shipment will be the responsibility of the customer. Aluminess will charge the card on file for these extra charges if incurred.

We do our very best to package your parts and protect them during shipment, but sometimes freight companies do not handle our products with the same care that we do. Before signing the bill of receipt, you must inspect all packages for any potential damage during transit. Trucking companies will not accept liability if the damage is not noted and signed by the driver before he leaves. He is required to wait until you have made reasonable inspection of the packaging and product. Photos of damaged packaging or product are very helpful in making a claim.

If damage did occur during transit, note it on the Bill of Receipt in detail and have the driver sign it. In order to assist you in filing a claim, we need a copy of the Bill of Receipt faxed (619-449-9932) or mailed to Aluminess Products, Inc. (9402 Wheatlands CT. Suite A Santee, CA 92071). Aluminess Products is not responsible for any damage that occurs during transit. If damage does occur Aluminess will help with the claim process, but will not be responsible for repairs or replacement parts. The receiver can use the funds from honored claims to replace or repair the product.

Not all products qualify for free shipping. Free shipping only applies to destinations in the contiguous 48 states. Rural or island communities may also be subject to shipping costs. Call or e-mail for more information about our free shipping policy.

Privacy Policy

ALUMINESS PRIVACY POLICY

We prepared this Privacy Policy to describe our practices regarding the information we collect from users of our website, located at www.aluminess.com, and use of our related services, including without limitation our web and mobile applications.  By submitting information through our website or through our related services, you agree to the terms of this Privacy Policy and you expressly consent to the processing of your information in accordance with this Privacy Policy.  We take your privacy seriously and we want you to know how we collect, use, share and protect your information.

This Privacy Policy applies to www.aluminess.comwww.Bestop.com, Aluminess and any of its affiliated entities (“Aluminess” “we” or “us”) and information or pages found therein. Our Terms of Use at https://www.aluminess.com/help/terms-conditions govern this Privacy Policy.

Please read this Privacy Policy carefully to understand our views and practices regarding your personal information and how we will treat it.  By visiting our website and services, you are freely accepting and consenting to the practices in this Privacy Policy.  You may withdraw your consent at any time and for any reason with effect to future data processing by contacting us at the address listed below in the section titled “Communications”.  Without your consent, Aluminess will use personal information, only insofar as such processing is permitted by applicable law (e.g., for the performance of an Agreement between Aluminess and you) or where such processing is necessary for compliance with a legal obligation to which Aluminess is subject. This privacy policy governs the collection use and storage of personal information  – personal information refers to information that is related to you.

INFORMATION WE COLLECT

We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions, and that we believe is necessary to administer our business.  We, and our third-party partners, collect information such as your name, email address, mailing address, and phone and credit card numbers that you provide when you begin the checkout process by entering your email address, place an order, join our mailing list, register with us or participate in a contest, promotion or survey. We also may collect information that we deem necessary to maintain and administer your account with Aluminess. We also maintain a record of your product interests and your purchases online or at our retail store location. We may also collect information you give us about other people, such as the name and address of a gift recipient, or the name and contact info of a third party to receive any of our products or services. We may also collect information we receive about you from other sources, including third parties that help us update, expand and analyze our records and identify new customers. When you post your name, photos, reviews, questions, comments or any other materials or content to our site or service, the information contained in your posting will be used by us, be stored on our servers and other users may be able to see it.  We may also receive information about you from third party marketing firms.

Lastly, we may collect personal information that is necessary for our legitimate interests, which will be disclosed to you at the time of collection. Aluminess will use this information for the purposes of which it was collected.

Information Collected via Technology 

To make our website and related services more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.  We also use Cookies (as defined below) and navigational data to gather information regarding the date and time and duration of your visit and the solutions and information for which you searched and which you viewed.  This information includes, without limitation, characters you type, your search and browsing history, articles and links you click, and pages you view.  Like most Internet services, we automatically gather this information and store it in log files each time you visit our website or access your account on our network.  “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website.  We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our website.  Persistent Cookies can be removed by following Internet browser help file directions.  If you choose to disable Cookies, some areas of our website or service may not work properly.  We may also collect precise location information in order to enhance your use of the services. We use Google Analytics on our site. Google Analytics is a web analytics service provided by Google. Google Analytics uses cookies to collect anonymous traffic data to help us analyze how users use the website. The information generated by a cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the site, compiling reports on site activity for us and providing other services relating to site activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. By using the website, you consent to the processing of data about you by Google in the manner and for the purposes described in this Privacy Policy. Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out of certain pieces by visiting the Network Advertising Initiative opt-out page or permanently using the Google Analytics Opt-Out Browser Add-on.

We collect web server logs.  Web server logs are records of activity created by the computer that delivers the web pages you request to your browser.  For example, a web server log may record the search term you entered or the link you clicked to bring you to a webpage.  The web server log also may record information about your browsers, such as your IP address and the cookies set on your browser by the server.

We do not respond to browser-based “do not track” signals. However, some third-party sites who push content to our site to keep track of your browsing activities over time and across different websites when they serve you content, which enables them to tailor what they present to you.

During some visits, we may use software tools, to measure and collect session information, including page response times, download errors, time spent on certain pages, page interaction information, and methods used to browse away from the page.

In addition, we may use a service that collects data remotely by using so-called “pixel tags” “web beacons” clear GIFs” or similar means (collectively “Pixel Tags”) embedded in the website’s content. A Pixel Tag is an electronic image, often a single pixel (1 x 1) that is ordinarily not visible to website visitors and may be associated with cookies on the visitors’ hard drives. This information is de-identified data.

The website may offer you the ability to share your personal information through a social networking site (e.g., Facebook, Twitter, LinkedIn), using such site’s integrated tools (e.g., Facebook “Like” button or Twitter “Tweet” button).  The use of such integrated tools enables you to share personal information about yourself with other individuals or the public, depending on the settings that you have established with such social networking site.  Additionally, by making personal information available on the website, you “opt-in” to allow Aluminess to provide such personal information to a social networking site without your further consent.  For more information about the purpose and scope of data collection and use in connection with such social networking site or a site’s integrated tools, please visit the privacy policies of the entities that provide these social networking sites.

HOW WE USE AND SHARE INFORMATION ABOUT YOU

Aluminess uses your information for research and marketing purposes; to facilitate the creation of and secure your account on our network; identify you as a user in our system; provide improved administration of our website and services; improve the quality of experience when you interact with our website and services; send you administrative e-mail notifications; respond to your inquiries related to employment opportunities or other requests; send promotional communications; send upgrades and special offers related to our services and for other marketing purposes of Aluminess or Bestop Premium Accessory Group companies; make telephone calls to you, from time to time, as a part of secondary fraud protection or to solicit your feedback.  We use customer information to provide accurate services and to advise our valued customers of promotions that may be of interest to them.

We may share your information with third parties to perform services on our behalf such as: fulfilling orders, delivering packages, sending Aluminess marketing materials, fulfilling subscription services, conducting research and analysis, handling and processing credit card payments. We may disclose your information to trusted third parties whom we engage to process your information for us. We may disclose information with other companies and organizations for fraud and credit risk purposes. We may disclose your information to third parties with regard to the analysis and support of your use of the website. We may be required to share information in response to a regulation, court order or subpoena or discovery request. We may also share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of Aluminess, our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.  We may also share your information with a manufacturer or its designee in connection with any service, purchase, or warranty related questions. Note that Aluminess may be required to share EU and Swiss personal data in response to lawful requests from public authorities including to meet national security and/or law enforcement requirements.

We may share your information with the companies in the Bestop Premium Accessories Group. We may also share personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

We may create de-identified data records from information by excluding information (such as your name) that makes the data personally identifiable to you.  We use this de-identified data in many ways, including to analyze request and usage patterns so that we may enhance the content of our services and improve site navigation. Aluminess reserves the right to use and disclose de-identified data to third party companies for any purpose in its discretion.

We may enter into agreements with third-party companies.  A third party company may want access to information that we collect from you (including without limitation your email address for marketing purposes) and we may share, license, trade, or sell such information with a third party.

We may also use and share your information to fulfill other legitimate purposes permitted by applicable law.

LINKS TO OTHER WEBSITES

Please be aware that this website may contain links to other sites that will not follow the same Privacy Policy as Aluminess. Clicking on an advertisement or on links or other elements on the website may take you to an entirely different website. These websites may send their own cookies to you and may collect data and make use of that data in ways that Aluminess would not. Once you have left this website, this Privacy Policy will no longer apply to any personal information or any other data collected from or provided by you. You should review the applicable privacy policy to determine how that other website will handle such data.

DATA SECURITY

While we strive to protect your personal information, we cannot ensure or warrant the security of any personal information you transmit to us. Any such transmission is done at your own risk.  Aluminess takes reasonable security precautions to secure the personal information that you choose to provide us against loss, misuse, alteration or unauthorized access of such information. Unfortunately, no transmission of data over the Internet is guaranteed to be completely secure. It may be possible for third parties not under the control of Aluminess to intercept or access transmissions or private communications unlawfully.

INFORMATION FROM CHILDREN

By using this website you agree to respond truthfully and accurately about your age. Children under the age of 13 years are expressly prohibited from using the website or submitting or providing any personal information on the website.

Notice to California Residents – Your California Privacy Rights (As Provided by California Civil Code section 1798.83).

A California resident who has provided personal information to a business with whom he/she has established a business relationship for personal, family, or household purposes (a “California Customer”) may request information about whether the business has disclosed personal information to any third parties for the third parties’ direct marketing purposes.  In general, if the business has made such a disclosure of personal information, upon receipt of a request by a California Customer, the business is required to provide a list of all third parties to whom personal data was disclosed in the preceding calendar year, as well as a list of the categories of personal data that were disclosed.  California Customers may request further information about our compliance with this law by e-mailing info@aluminess.com or mailing us at Aluminess Products, Inc. 10943 Wheatlands Ave Santee, CA 92071

.  Please note that we are required to respond to one request per California Customer each year, and we are not required to respond to requests made by means other than through this e-mail address.

International Operations.

Aluminess and Aluminess Premium Accessory Group companies are based, and this website is hosted, in the United States of America.  If you are from a country outside of the United States of America with laws governing data collection, use, and disclosure that may differ from U.S. law and you provide personal information to Aluminess, please note that any personal information that you provide to Aluminess may be transferred to the United States of America.  By providing your personal information, you hereby specifically and expressly consent to such transfer and processing and the collection, use, and disclosure set forth herein or in any terms and conditions related to the use of and access to the Platform.

CHANGES TO PRIVACY POLICY

This Privacy Policy is subject to occasional revision, and if we make any substantial changes in the way we use your information, we will notify you by sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our website or on our service.  Any material changes to this Privacy Policy will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of notice of the changes on our site or on our service.  These changes will be effective immediately for new users of our website or services.  Please note that at all times you are responsible for updating your information to provide us with your most current e-mail address. In any event, changes to this Privacy Policy may affect our use of information that you provided us prior to our notification to you of the changes.  If you do not wish to permit changes in our use of your information, you must notify us prior to the effective date of the changes that you wish to deactivate your account with us.  Continued use of our website, or services, following notice of such changes shall indicate your acknowledgment of such changes and agreement to be bound by the terms and conditions of such changes.

YOUR CHOICES; COMMUNICATION

If you have any questions or concerns about this Privacy Policy, please contact us directly and direct your inquiries to our Customer Service Department at:

Bestop Aluminess, LLC
10943 Wheatlands Ave
Santee, CA 92071

Or by email at info@aluminess.com

If Aluminess needs, or is required, to contact you concerning any event that involves information about you, we may do so by email, telephone, or mail.

You may choose to provide us with your email address for the purposes of allowing us to send free newsletters, surveys, offers, and other promotional materials to you, as well as targeted offers from third parties. You can stop receiving promotional communications by following the unsubscribe instructions in emails that you receive from us. Although we will remove your name from our mailing list after receiving your request within the timeframe permitted by applicable law, you may still receive mailings from us that had been initiated prior to your name being removed. If you decide not to receive marketing communications, we may still send you transactional communications, such as those about your account, to fulfill orders you have made, or to ask you to rate the product you purchased.

You may have a right, in accordance with applicable laws, to access, update, correct, and in some cases requests deletion of the personal information that we hold about you.  When updating your personal information, we may ask you to verify your identity before we can act on your request.  Any access request will be subject to the relevant fee, if any, to meet our costs in providing you with details of the information we hold about you.  We will comply with your request as soon as reasonably practicable and in accordance with applicable laws.  We may need to retain certain information for recordkeeping purposes, as required under applicable legal obligations, or to complete any transactions that you began prior to requesting such change or access.

Aluminess retains your personal information:

  • For so long as your Account is active or as needed to provide you with Services or to fulfill our contractual obligations;
  • As necessary to comply with our legal obligations, resolve disputes, and enforce our agreements; and
  • For so long as is necessary for the purposes for which we collected such personal information.

We will do our best to address your concerns.  If you feel that your complaint has been addressed incompletely, we invite you to let us know for further investigation.  If you and Aluminess are unable to reach a resolution to the dispute, except for disputes from individuals from the European Union, European Economic Area, and Switzerland handled through the Privacy Shield dispute mechanisms above, you and Aluminess will settle the dispute exclusively under the rules of the American Arbitration Association (www.adr.org) as set forth in the Terms of Use.

Notice to Residents of the European Economic Area

This section applies only to residents of the European Economic Area.

In accordance with applicable data protection laws, you may have the right to request: access to, rectification, and erasure of your personal information; restriction of processing of personal information; objecting to certain processing of personal information; and the right to data portability.  Where any processing of personal information is solely dependent upon your consent, you have the right to withdraw such consent at any time (For example, we suggest by using the any unsubscribe link contained in an applicable marketing message, or, emailing us at the “Communications” details below).  Where you believe that we have not processed your personal information in accordance with applicable data protection laws, you may lodge a complaint with the respective supervisory authority or data protection regulator.  The provision of personal information by you will be for contractual, marketing, or analytical purposes as referred to in this Privacy Policy.  If we do not have access to such personal information from you, then we will not be able to undertake certain Services for you.  We may withhold information where the search for that information would require disproportionate effort or have a disproportionate effect to, for example, the cost of providing the information, the time it would take to retrieve the data, or how difficult it may be to obtain the information requested.  To exercise your rights under these provisions, please contact us at the “Communications” details below.  When we receive your requests, we may ask you to verify your identity before we can act on your request.

Bestop Aluminess, LLC and its subsidiaries, including Aluminess, comply with the US-EU and Swiss-US Privacy Shield Frameworks as set forth by the US Department of Commerce regarding the collection, use, and retention of transferred from the European Union and Switzerland to the United States. Bestop Aluminess, LLC has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.  Bestop Aluminess, LLC’s participation in the Privacy Shield applies to all personal data that is subject to this policy and is received from the European Union, European Economic Area, and Switzerland. Bestop Aluminess, LLC is responsible for the processing of such personal data it receives under the Privacy Shield Frameworks and subsequent transfers to a third party acting as an agent on its behalf.  In particular, Bestop Aluminess, LLC remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless Bestop Aluminess, LLC proves that it is not responsible for the event giving rise to the damage..  The Federal Trade Commission (FTC) has jurisdiction over Bestop Aluminess, LLC’s compliance with the Privacy Shield.  In compliance with the Privacy Shield Principles, Aluminess commits to resolve complaints about your privacy and our collection or use of your personal information. EU and Swiss individuals with questions or concerns about the use of their personal data, or with questions about how you can access your data, should contact us at info@aluminess.com. If a customer’s question or concern cannot be satisfied through this process Aluminess and Bestop Aluminess, LLC have further committed to refer unresolved privacy complaints under the Privacy Shield to an independent dispute resolution mechanism operated by the Council of Better Business Bureaus in the United States. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Aluminess or Bestop Aluminess, LLC, EU, and Swiss individuals may bring a complaint before the BBB Online Privacy Shield dispute process. Information about how to file a complaint before the BBB Privacy Shield program can be found at www.bbb.org/EU-privacy-shield/for-eu-consumers/. The BBB services are provided at no cost to EU and Swiss individuals. Finally, as a last resort and in limited situations, EU individuals may seek redress from the Privacy Shield Panel, a binding arbitration mechanism.

Bestop Premium Accessories Group

YOUR ADVENTURE IS OUR MISSION

Just inside the front door to Bestop Global Headquarters, in a brightly lit lobby that spotlights a lifted, muscular Jeep® Wrangler, is a vibrant yellow wall. Printed on that wall, in bold black letters, is a reminder of why we exist. 

INSPIRE OUR CUSTOMERS TO ENJOY THEIR DRIVING ADVENTURE

Those words on our wall define us, and we walk past them every day. They are why we lab test products through the equivalent of many seasons in single 24-hour period. They are why our Customer Service Team is here to answer your phone calls 12 hours a day, including Saturdays (Sundays are for wheeling!). They are why we travel to more than 50 far-flung, remote off-roading events a year to see and hear what is energizing our community.

Those words also reinforce our goal: to inspire you. Because, in the end, you are the reason we get to wake up every day and apply our passion to building products. 

You are the reason for our journey. A journey that began with Bestop nearly seven decades ago, and has grown from there, as we have pushed ourselves in new directions, through barriers and past old paradigms, in pursuit of this vision to serve you.

Five years ago, Bestop hit reset on our direction. Very few long-standing companies are willing to do this. By many accounts, Bestop was already among an elite group of industry leaders, and our soft tops continued to set the standard for open-air, driving fun. The temptation always exists to stay in our comfort zones. To do what comes naturally. “If it ain’t broke, don’t fix it,” is what they say. But that is not how greatness is achieved. 

We saw both a need and an opportunity. To be better. To help driving enthusiasts even more. To inspire greater, farther, and more fun adventures. 

What if we could bring together the most premium products and make it easier for you to find them, learn about them, and enjoy them? 

So Bestop embarked on a quest to assemble a portfolio of leading brands from across the off-road driving spectrum. Picture this as a Dream Team of performance brands that are pioneers, innovators and visionaries in their respective areas. The cream of the crop.

We did it all to deliver the ultimate product to those seeking driving adventure. And the best consumer-focused service. And the best value. 

First, Baja Designs joined the Bestop Premium Accessories Group. Known widely as “The Scientists of Lighting”, Baja Designs had been the technology of choice for off-road UTV racers tackling the most grueling endurance events on the planet (Think dune buggies barreling through the dark barren landscape of the Baja Peninsula). Soon, Baja Designs’ LED lights began appearing on more and more other vehicles, including Jeep® and trucks. 

Bestop soon welcomed PRP Seats to the team. PRP was already well-known as the must-have seats and seat covers on the off-road racing circuit. Custom-built to stand up to brutal conditions, PRP products soon found a home with other off-roading fans. And, as a big-time bonus, PRP Seats also brought two other innovative, premium brands to the Bestop Premium Accessories Group: Status Racing and Speedstrap. 

In our time on and off the trail, Bestop recognized that storage can sometimes be a challenge – especially secure storage. Tuffy Security Products fill that need with their industry-leading underseat, cargo area, and other storage containers for a wide spectrum of vehicles, from trucks to SUVs to Jeeps to UTVs and more. It says a lot when law enforcement trusts your product, and Tuffy security products may be the most heavy-duty, trusted products that you never see (because they’re out of sight, keeping your important belongings safe). 

In our own driving adventures, we began seeing more and more soft top bed covers for trucks. We started asking around. 

These tops had an avid following and made the truck owner’s experience even better (that’s what countless truck owners told us themselves). The versatility of the top set it apart. Need covered storage for your tools that will keep them dry? Leave the top up. Need to create some space for your dirt bikes to stand tall in the truck bed? Easily fold the top down. Need a place to camp or find shelter from the rain? Keep the top up and climb right in. Enter Softopper, one of the newest members of Bestop Premium Accessories Group. Softopper makes the industry’s leading soft top cover for truck beds and is synonymous with quality, versatility, and trust. 

Today, Bestop Premium Accessories Group includes some of the most premium driving accessories manufacturers in the world. And this family continues to grow. Because your driving adventures never end. And, as we’re reminded every time we read those words on that wall, we are here to help you to enjoy those driving adventures. 

We hope that you will join us for this exciting ride.

About Us

About US

Aluminess Products, Inc. is located in Santee, California which is thirty minutes from downtown San Diego. We have been in business for over 20 years and we have established a solid reputation for manufacturing quality aluminum products for trucks, vans, and SUV’s. We are proud to offer products that are “Made in America”.

Our aluminum products are designed for strength and utility, providing additional protection for your vehicle. The lighter weight allows you to get full performance out of your suspension and prevents wear and tear on your alignment, brakes, and tires. In addition, you don’t have to worry about rust!

Our talented manufacturing staff is able to design, fabricate and weld bumpers, roof racks, and accessories for an ever-growing number of vehicles of various makes and models. Our sales staff is always available to answer questions and help ensure that you get the right products for your vehicles.

We really appreciate the feedback and ideas that come from our customers who help us to innovate and create new products every year!

We welcome you to come and visit our manufacturing facility whenever your travels take you to San Diego. We can install your new Aluminess gear here or we can ship

Frequently Asked Questions

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